Frequently Asked Questions

We have an extensive inventory of over 2000 unique cards available on our site at any given time. As our collection continues to expand daily, photographing each card individually would be an enormous undertaking. Our primary goal is to offer competitive prices, and dedicating resources solely to photography would drive up costs.

However, please rest assured that we meticulously examine every card, scrutinizing both its front and back. Only after thorough inspection and confirmation of its near-mint or better condition do we list a card for sale.

If we wouldn't put it in our personal collection, you won't see it up for sale.

We sure do you can find us over at Monster Mart Facebook Community we love shareing our passion for Pokémon cards and often have claim sales, events and deals. 

We understand how exciting it is to receive new Pokemon cards, so we're working hard to ship your orders out as quickly as possible. 

Orders are fullfilled within 2 business days and posted from Brisbane, QLD with Australia Post.

We offer standard tracked and express post within Australia.  We do not ship internationally.

All parcels are sent in bubble mailers with extra carboard protection. All cards are stored and posted in penny sleeves and top loaders to ensure they arrive safely.

For more accurate delivery estimates, please see the Australia Post delivery guide.

If you're unhappy with the condition of a card you receive, please reach out to our customer support team. We're more than happy to work with you to find a solution. Despite our commitment to thoroughly examine and ensure the quality of each card, there might be a rare instance where a card slips through the cracks and doesn't meet your expectations.

Our goal is to ensure you love your cards as much as we do, and we're always here to help address any concerns you may have.

Please reach out via info@monstermart.com.au

If you have an issue with your order, please contact our customer support team at info@monstermart.com.au  and we will work with you to rectify the issue as quickly as possible.

We understand that circumstances may change, and you may need to cancel or modify your order. If you wish to make any changes, please contact our customer support team as soon as possible.

While we cannot guarantee that modifications can be made once an order is processed, we will do our best to accommodate your request and provide the necessary assistance. Please reach out via info@monstermart.com.au

Pokémon card prices may fluctuate based on factors like card rarity, demand, set popularity, and market trends within the Pokémon card community. External events and game releases can also impact their value.

We do our best to keep up with the ever-changing pricing and set our  prices to align with the market.

When making card purchases, it's essential to compare the condition. Our commitment is centered on providing cards of exceptional quality.